Sun Pharmaceutical Recruitment 2023

Sun Pharma is looking for a dynamic and experienced Customer Service Supervisor to join their growing team. In this role, you will be responsible for leading and supervising a team of customer service representatives, ensuring that they provide excellent service to customers and meet all performance goals.

Sun Pharmaceutical Careers

Responsibilities:

• Lead, motivate, and coach a team of customer service representatives.
• Develop and implement customer service policies and procedures.
• Monitor and evaluate the performance of the customer service team.
• Identify and resolve customer complaints and inquiries promptly and efficiently.
• Escalate complex customer issues to the appropriate team members.
• Ensure compliance with all relevant regulations and guidelines.
• Prepare reports and presentations for management.
• Contribute to the continuous improvement of the customer service process.