Swiggy Careers

Swiggy is India's leading online food ordering and delivery platform, committed to connecting millions of customers with their favorite restaurants. We're a fast-paced, innovative company focused on making convenience accessible to everyone. As a Call Center Representative, you'll play a vital role in ensuring our customers have a seamless and enjoyable experience.

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Responsibilities:

• Be the first point of contact for customers seeking assistance with orders, deliveries, payments, and account-related issues.
• Provide prompt, accurate, and courteous responses to customer inquiries and concerns.
• Actively listen to customer feedback and escalate complex issues to the appropriate team for resolution.
• Proactively identify opportunities to improve the customer experience and suggest solutions.
• Maintain detailed records of interactions and follow up as needed.
• Contribute to a positive and supportive team environment.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen actively and empathize with customer concerns.
• Strong problem-solving and critical thinking skills.
• Proficiency in using computers and various software applications.
• A positive, can-do attitude and a willingness to learn.
• Ability to work effectively in a fast-paced environment and meet deadlines.

 

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