Swiggy Careers - Fast Job - Customer Service Representative Post

About the Job

We are looking for a Customer Service Representative to join our team at Swiggy! As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their queries in a timely and efficient manner. If you have excellent communication skills, a passion for customer service, and a positive attitude, we want to hear from you!

Key Responsibilities

Your key responsibilities will include:

• Responding to customer inquiries via phone, email, and chat
• Resolving customer complaints and concerns in a professional and courteous manner
• Providing accurate and timely information to customers about our products and services
• Identifying and escalating complex issues to senior team members
• Maintaining accurate records of customer interactions using our CRM system

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Requirements

To be successful in this role, you will need:

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong customer service skills and a customer-centric approach
• Ability to work in a team environment and collaborate with colleagues
• Basic computer skills and familiarity with CRM systems

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Benefits

As a Customer Service Representative at Swiggy, you can expect:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are excited about this opportunity, please submit your application through our official website. We can’t wait to hear from you!

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