Swiggy Recruitment 2024

As a Concierge at Swiggy, you'll be the magic behind the curtain, orchestrating seamless food journeys for every customer. You'll wear many hats, from handling customer inquiries and resolving issues with a smile to proactively suggesting options, offering personalized recommendations, and ensuring every delivery is a delight.

Swiggy Careers

Responsibilities:

• Act as the first point of contact for Swiggy customers, providing prompt and helpful support across various channels (phone, chat, email).
• Proactively address customer concerns, troubleshoot issues, and find swift and satisfying resolutions.
• Go the extra mile to personalize the customer experience, offering recommendations, suggesting alternatives, and exceeding expectations.
• Gather feedback and identify areas for improvement to continuously enhance the Swiggy experience.
• Track order progress, communicate updates to customers, and ensure timely and smooth deliveries.
• Collaborate with internal teams, including restaurants and delivery partners, to resolve issues and ensure seamless operations.
• Stay updated on Swiggy's offerings, promotions, and policies to provide accurate and relevant information to customers.
• Maintain a positive and professional attitude, fostering trust and creating a delightful customer experience.