Position title
TCS Recruitment 2024 - Jobs Near Me - Customer Service Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD.19,300-USD.27,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

TCS Recruitment 2024

As a Customer Service Manager at TCS, you'll be the customer advocate, the team leader, and the strategic architect ensuring TCS shines brighter than ever. You'll lead and motivate your team, troubleshoot technical issues, develop customer service initiatives, and play a pivotal role in nurturing long-lasting relationships with diverse clientele.




TCS Careers

Responsibilities:

  • Leadership Luminary: Lead and motivate your customer service team, fostering a positive and productive work environment.
  • Customer Champion: Proactively resolve customer inquiries and troubleshoot technical issues, exceeding expectations and ensuring satisfaction.
  • Problem-Solving Pathfinder: Identify and address customer concerns, developing creative solutions and ensuring timely resolution.
  • Strategic Architect: Analyze customer data and feedback to identify trends and opportunities for improvement in customer service delivery.
  • Team Catalyst: Train and coach your team members, promoting knowledge sharing and skill development.
  • Reporting Rockstar: Generate comprehensive reports and presentations, effectively communicating key metrics and insights to stakeholders.
  • Collaboration Champion: Work closely with internal teams, such as technical support and product development, to ensure seamless customer service experience.




TCS Jobs Near Me

Skills

  • Bachelor's degree in Business Administration, Customer Service, or a related field (3+ years of experience in customer service management required).
  • Strong leadership and team management skills, motivating and empowering your team to achieve success.
  • Excellent communication and interpersonal skills, building rapport with diverse customers and effectively conveying technical information.
  • Problem-solving skills and the ability to think critically and creatively to find solutions to complex issues.
  • Analytical and attention to detail, ensuring accurate troubleshooting and efficient resolution of customer concerns.
  • Proficiency in customer service management tools and CRM platforms is a must.
  • The ability to work independently and as part of a team in a fast-paced environment.
Important Links

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Date posted
January 3, 2024
Valid through
August 31, 2024
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