Position title
TCS Recruitment 2024 - New Job - Client Service Specialist Post
Job Location
India
Remote work from: IND




Base Salary
USD.19,600-USD.27,500 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

TCS Recruitment 2024

As a Client Service Specialist at TCS, you'll be the heart of the client experience. You'll wear many hats, from understanding client needs and expectations to proactively resolving concerns, providing ongoing support, and building strong relationships that ensure long-term success.




TCS Careers

Responsibilities:

  • Act as the primary point of contact for assigned clients, ensuring effective communication and timely resolution of issues.
  • Actively listen to client needs, concerns, and feedback to understand their expectations and challenges.
  • Proactively provide solutions and recommendations, ensuring clients receive the best possible service from TCS.
  • Manage client accounts, track progress, and maintain accurate records of interactions and service delivery.
  • Conduct regular client satisfaction surveys and implement feedback to continuously improve service quality.
  • Develop and maintain strong relationships with clients, fostering trust and loyalty towards TCS.
  • Collaborate effectively with cross-functional teams, including delivery teams, technical support, and account management, to ensure seamless service delivery.
  • Stay updated on TCS's offerings, service standards, and best practices to provide accurate and relevant information to clients.




TCS Jobs Near Me

Skills

  • Bachelor's degree in Business Administration, Communication, Customer Service, or a related field preferred.
  • Minimum 1-2 years of experience in customer service or client relationship management, preferably within the IT or technology industry (a plus).
  • Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
  • Active listening skills and the ability to understand and address client needs effectively.
  • Problem-solving skills and the ability to find solutions to client issues efficiently.
  • Strong organizational and time management skills.
  • Proficient in computer applications and relevant software tools (e.g., CRM, ticketing systems).
  • Passion for building relationships and exceeding client expectations.
  • Strong work ethic and a commitment to delivering quality service.
  • Ability to work independently and as part of a team.
Important Links

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Date posted
December 14, 2023
Valid through
March 31, 2024
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Position: TCS Recruitment 2024 - New Job - Client Service Specialist Post

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