Tech Mahindra Recruitment 2024

About Tech Mahindra

Tech Mahindra is a leading provider of solutions and services to the connected world, enabling leading enterprises, communications service providers, and digital service providers to navigate their digital transformation. Their vast experience helps them deliver integrated solutions across the value chain, including consulting, design, development, and implementation. With a commitment to innovation and customer centricity, Tech Mahindra is a company that fosters a collaborative and fast-paced work environment.

Why Join Us as a Customer Service Specialist?

This is an exciting opportunity for a passionate and articulate individual to join a thriving team of customer service specialists at Tech Mahindra. In this remote role, you'll be the first point of contact for our valued customers, providing exceptional support and ensuring their queries are resolved efficiently and effectively. You'll have the opportunity to develop your technical and communication skills while working in a dynamic and supportive environment.

The Position

Tech Mahindra is seeking a highly motivated and customer-focused Customer Service Specialist to join our growing remote team. As a Customer Service Specialist, you will play a vital role in building and maintaining positive relationships with our customers by providing exceptional service and support.

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Job Summary

• Provide exceptional technical and product support to our customers via phone, email, and chat.
• Troubleshoot customer issues and identify solutions in a timely and accurate manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate teams for further resolution.
• Proactively research and stay updated on product knowledge and industry trends.
• Contribute to a positive and collaborative team environment.

Key Responsibilities

• Actively listen to customer inquiries and identify underlying issues.
• Diagnose and troubleshoot customer problems using a strong understanding of products and services.
• Provide clear and concise explanations and solutions to customer issues.
• Research and provide accurate information on products, services, and company policies.
• Document customer interactions thoroughly and maintain detailed records.
• Adhere to all company policies and procedures.
• Continuously learn and develop your technical knowledge and customer service skills.
• Maintain a positive and professional demeanor at all times.

Required Skills and Qualifications

• • Minimum of a high school diploma or equivalent.
  • Strong communication and interpersonal skills, both written and verbal.
  • Excellent customer service skills with a focus on building rapport and resolving issues efficiently.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong problem-solving and analytical skills.
  • Ability to prioritize multiple tasks and deadlines effectively.
  • A passion for technology and a willingness to learn new things.

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Experience

• While experience is a plus, we are open to considering recent graduates or individuals with transferable customer service experience.

Why Join Tech Mahindra?

• Work From Anywhere: We offer the flexibility of remote work, allowing you to work from the comfort of your own home.
• Growth and Development: We are committed to your professional development and offer opportunities to learn and grow your skills.
• Competitive Benefits: We provide a comprehensive benefits package that includes health insurance, paid time off, and retirement savings plans.
• Positive Work Environment: We foster a collaborative and supportive work environment where you can feel valued and appreciated.
• Global Company: Be part of a leading multinational company with a diverse and inclusive workforce.

Application Process

To apply for this position, please submit your resume and cover letter online. Your cover letter should highlight your relevant skills and experience, and why you are interested in this opportunity at Tech Mahindra.

Join Us and Make a Difference!

We are looking for a passionate and driven individual to join our team. If you are excited about the prospect of working in a fast-paced environment and providing exceptional customer service, we encourage you to apply!

General Overview

As a Customer Service Specialist at Tech Mahindra, you will play a critical role in ensuring our customers have a positive experience. You will be the first line of defense for our customers, and your ability to effectively resolve their issues will be essential to our success. This role offers the opportunity to develop your technical and communication skills while working in a dynamic and rewarding environment.

We look forward to hearing from you!

   

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