Tech Mahindra Recruitment 2024: Become a Client Experience Rockstar (Remote)

Do you thrive on building relationships and exceeding expectations? Are you passionate about technology and its potential to empower clients? If so, then a career as a Concierge at Tech Mahindra might be the perfect fit for you!

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In this exciting role, you'll be the first point of contact for our valued clients, providing exceptional service and ensuring their needs are not just met, but surpassed. You'll leverage your interpersonal skills and technological know-how to navigate complex requests, troubleshoot issues seamlessly, and become a trusted advisor.

Why Join Tech Mahindra?

At Tech Mahindra, we're more than just a company – we're a family united by a passion for innovation and a commitment to client success. Here's what sets us apart:

Global Impact: Make a real difference on a global scale. Tech Mahindra is a leading name in the tech industry, working with clients worldwide.
Learning & Development: We invest heavily in our employees' growth. You'll have access to a comprehensive training program, industry certifications, and mentorship opportunities to constantly enhance your skillset.
Collaborative Culture: We foster a culture of teamwork, open communication, and mutual respect. You'll be surrounded by talented colleagues who will support you in your professional journey.
Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. That's why we offer flexible work arrangements, including remote work options, to help you thrive both personally and professionally.

About the Role

As a Concierge, you'll be the face of Tech Mahindra for our clients. Your primary responsibility will be to ensure their experience is seamless and positive. Here's a glimpse into what your day-to-day might look like:

Summary

Become a trusted advisor for clients, understanding their needs and exceeding expectations.
Leverage your strong communication skills to build rapport and foster positive relationships.
Navigate complex requests and troubleshoot issues efficiently to ensure client satisfaction.
Stay up-to-date on the latest technologies and industry trends to provide informed recommendations.
Maintain a positive and professional demeanor, consistently exceeding client expectations.

Key Responsibilities

Act as the primary point of contact for assigned clients, providing exceptional customer service.
Understand client needs, preferences, and challenges, proactively offering solutions and recommendations.
Manage client inquiries, escalations, and requests with a focus on timely resolution.
Research and provide information on various technology solutions and services.
Schedule meetings, presentations, and demos for clients.
Arrange travel and logistics for client visits.
Maintain accurate client records and ensure all communication is documented effectively.
Collaborate with internal teams to ensure a seamless client experience across all touchpoints.
Stay abreast of industry trends and new technologies to provide valuable insights to clients.

Required Skills and Qualifications

Bachelor's degree in a relevant field (Business Administration, Information Technology, Communication) or equivalent experience.
Minimum of 1 year of experience in a customer service or client relationship management role (Fresher candidates will also be considered for the right fit).
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong problem-solving and analytical skills, with a keen eye for detail.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Proficiency in Microsoft Office Suite and a willingness to learn new technologies.

Experience

This role is open to both experienced professionals and enthusiastic freshers. We're looking for individuals who possess a strong foundation in customer service principles and a genuine interest in technology.

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Benefits & Work Environment

At Tech Mahindra, we believe in creating a work environment that fosters creativity, growth, and well-being. Here are some of the perks you can enjoy as part of our team:

Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans.
Opportunities for professional development and career advancement through ongoing training programs and mentorship initiatives.
Flexible work arrangements, including remote work options, to help you achieve a healthy work-life balance.
Collaborative and inclusive work environment where your ideas are valued and your contributions are celebrated.
A chance to be part of a global company that's making a real difference in the world.

Application Process

If you're a passionate and results-oriented individual who thrives in a client-centric environment, we encourage you to apply! Please submit your resume and cover letter, highlighting your relevant skills and experience, through our online application portal.

Join the Tech Mahindra Family and Make Your Mark!