Position title
Tech Mahindra Recruitment 2023 - All India Jobs - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD.12,300-USD.18,400 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Tech Mahindra Recruitment 2023

Tech Mahindra, a leading global technology and business solutions provider, is seeking a tech-savvy and customer-oriented individual to join our dynamic team as a Help Desk Specialist. As a Help Desk Specialist, you will play a crucial role in providing technical support to our valued customers, resolving their issues promptly and efficiently, and ensuring their overall satisfaction.




Tech Mahindra Careers

Responsibilities:

  • Provide first-line technical support to customers via phone, email, and chat, addressing their technical inquiries, troubleshooting issues, and resolving problems promptly.
  • Gather and analyze customer feedback to identify areas for improvement and enhance our technical support experience.
  • Document technical issues and resolutions, ensuring accurate knowledge capture for future reference.
  • Escalate complex issues to senior technical support personnel when necessary.
  • Stay up-to-date on the latest technologies, product features, and troubleshooting techniques.




Tech Mahindra Jobs Near Me

Skills

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in technical support, preferably in the IT or software industry.
  • Strong technical skills and troubleshooting abilities, with the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills, with the ability to build rapport and connect with people from diverse backgrounds.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.
  • Proficient in Microsoft Office Suite.
Important Links

Find the Link in Apply Now Button



Date posted
December 5, 2023
Valid through
March 31, 2024
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Position: Tech Mahindra Recruitment 2023 - All India Jobs - Help Desk Post

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