Vedantu Recruitment 2024

Position: Customer Service Trainee

Company: Vedantu

Location: Remote (Open to applicants across India)

Job Summary:

As a Customer Service Trainee at Vedantu, you'll be the first point of contact for our student community and their parents. You'll provide exceptional customer service by addressing their queries, resolving issues promptly, and ensuring their satisfaction throughout their learning journey with Vedantu.

This role offers a blend of:

• Direct Interaction: You'll build rapport with students and parents, understand their needs, and provide personalized support.
• Problem-Solving: You'll identify and resolve a variety of customer issues related to courses, subscriptions, technical hiccups, and more.
• Communication Excellence: You'll hone your communication skills, both written and verbal, to deliver clear, concise, and informative responses.
• Continuous Learning: You'll be exposed to the EdTech sector, gain in-depth knowledge of Vedantu's offerings, and continuously learn and grow as a customer service professional.

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Key Responsibilities:

• Serve as the primary point of contact for students and parents via phone calls, emails, and chat.
• Proactively address customer inquiries, concerns, and feedback in a timely and professional manner.
• Research and provide accurate information about Vedantu's courses, subscriptions, policies, and procedures.
• Troubleshoot technical issues and escalate complex problems to the appropriate team for resolution.
• Build strong relationships with students and parents by demonstrating empathy and active listening skills.
• Maintain accurate records of customer interactions and ensure follow-up is completed when necessary.
• Contribute to the continuous improvement of customer service processes by providing constructive feedback.
• Stay up-to-date on Vedantu's offerings and educational trends in the EdTech space.

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Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.
• Strong active listening skills and the ability to understand customer concerns.
• A positive, patient, and helpful attitude with a commitment to providing exceptional customer service.
• Problem-solving skills and the ability to find solutions independently or through escalation.
• Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
• Proficiency in using computers and comfortable navigating online platforms.
• A passion for education and a desire to contribute to student success.
• Freshers with a minimum of 50% marks in Class 12 or equivalent qualification can apply.

   

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