Whitehat JR Recruitment 2023

WhiteHat Jr, India's leading online coding platform for kids, is seeking a passionate and customer-centric Customer Service Executive to join our dynamic team and play a crucial role in providing exceptional support to our students and parents. As a Customer Service Executive, you will be responsible for handling a variety of customer inquiries, resolving issues promptly, and ensuring a positive customer experience.

Whitehat JR Careers

Responsibilities:

• Handle a high volume of customer inquiries via phone, email, and chat, ensuring timely and professional responses
• Effectively address customer concerns, resolve issues promptly, and provide clear and accurate information
• Provide proactive support to customers, identifying potential issues and offering solutions before they escalate
• Maintain accurate and up-to-date customer records, ensuring easy access to customer information
• Escalate complex issues to the appropriate team members for further resolution
• Gather and analyze customer feedback to identify areas for improvement in our products, services, and customer support