Position title
Whitehat JR Recruitment 2023 - Vacancy Job Alert - Customer Support Analyst Post
Job Location
India
Remote work from: IND




Base Salary
USD.11,800-USD.18,200 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Whitehat JR Recruitment 2023

WhiteHat JR, India's leading ed-tech company for kids, is seeking a patient and customer-centric Customer Support Analyst to join our team. As a Customer Support Analyst, you will play a crucial role in providing exceptional customer service to our parents and students, ensuring their satisfaction and resolving their inquiries promptly and professionally. You will handle a variety of tasks, including answering questions, troubleshooting issues, and providing guidance on our online learning platform.




Whitehat JR Careers

Responsibilities:

  • Handle customer inquiries and requests via phone, email, and chat channels
  • Provide accurate and up-to-date information on WhiteHat JR's products, services, and policies
  • Resolve customer issues promptly and effectively, maintaining a positive brand image
  • Process customer complaints and escalations to ensure timely resolutions
  • Provide guidance and support to parents and students on using our online learning platform
  • Collect and analyze customer feedback to identify areas for improvement
  • Adhere to WhiteHat JR's customer service standards and guidelines




Whitehat JR Jobs Near Me

Skills

  • Strong customer service orientation with a passion for delivering exceptional customer experiences
  • Excellent communication and interpersonal skills, with the ability to build rapport, empathy, and trust with customers
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively
  • Excellent written and verbal communication skills, with the ability to convey information clearly and professionally
  • Familiarity with online learning platforms and educational technology
  • Attention to detail and ability to work accurately under pressure
  • Ability to work independently and as part of a team
Important Links

Find the Link in Apply Now Button



Date posted
December 4, 2023
Valid through
March 31, 2024
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Position: Whitehat JR Recruitment 2023 - Vacancy Job Alert - Customer Support Analyst Post

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