Whitehat JR Recruitment 2024

As a Customer Support Analyst at WhiteHat Jr., you'll be the friendly face and helpful voice behind our students' coding adventures. You'll address parents' questions and concerns, troubleshoot technical issues, and ensure every family has a smooth and positive experience with our platform. From offering words of encouragement to providing practical solutions, you'll play a crucial role in fueling young minds' passion for coding and setting them up for success. This is your chance to make a real difference in children's lives, be part of a revolution in education, and leave your mark on a company shaping the future of tech talent.

Whitehat JR Careers

Responsibilities:

• Respond to inquiries from parents and students via phone, email, and chat.
• Address concerns and questions related to WhiteHat Jr.'s curriculum, platform, and teaching methodology.
• Troubleshoot technical issues and guide users through platform functionalities.
• Provide timely and accurate information in a friendly and empathetic manner.
• Escalate complex issues to relevant teams and ensure timely resolution.
• Maintain detailed records of interactions and document customer feedback.
• Analyze customer data and trends to identify areas for improvement.
• Stay up-to-date on WhiteHat Jr.'s offerings and educational best practices.