Wipro Recruitment 2023

Wipro, a leading global information technology, consulting, and business process services company, is seeking passionate and experienced individuals to join our team as Remote Customer Service Managers. As a Customer Service Manager, you will play a crucial role in leading and motivating a team of customer service representatives, ensuring exceptional customer service and driving positive business outcomes.

Wipro Careers

Responsibilities:

• Team Leadership:
  • Recruit, train, coach, and mentor customer service representatives.
  • Set clear performance goals and expectations for team members.
  • Provide ongoing feedback and support to help team members succeed.
  • Foster a positive and collaborative team environment.
• Customer Service Excellence:
  • Develop and implement strategies for improving customer service quality and satisfaction.
  • Monitor key performance indicators (KPIs) related to customer service and take corrective action as needed.
  • Resolve escalated customer issues and complaints promptly and professionally.
  • Identify and implement process improvements to enhance customer experience.
• Business Acumen:
  • Analyze customer service data and trends to identify areas for improvement.
  • Develop and implement plans to achieve customer service goals and objectives.
  • Contribute to the development and execution of customer service budgets.
  • Partner with other departments to ensure a seamless customer experience.