Position title
Wipro Recruitment 2024 - Jobs Near Me - Customer Care Associate Post
Job Location
India
Remote work from: IND




Base Salary
USD.19,200-USD.27,600 Per month
Qualifications

Graduate

Employment Type
Full-time





Description

Wipro Recruitment 2024

As a Wipro Customer Care Associate, you'll be the first line of support for our diverse clients, ensuring their seamless experience with our extensive range of IT solutions and services. You'll listen to their concerns, troubleshoot technical glitches, provide clear and concise guidance, and ultimately, leave them feeling valued and empowered.




Wipro Careers

Responsibilities:

  • Respond to client inquiries across various channels (phone, email, chat) promptly and efficiently.
  • Actively listen to client concerns, identify the root cause of issues, and offer effective solutions.
  • Provide accurate and up-to-date information on Wipro products, services, and policies.
  • Troubleshoot basic technical issues and guide clients through platform functionalities.
  • Resolve client complaints with empathy, patience, and a positive attitude.
  • Build rapport with clients, fostering trust and loyalty towards Wipro.
  • Maintain detailed records of client interactions and document resolutions for future reference.
  • Adhere to internal quality guidelines and performance metrics to ensure consistent service excellence.




Wipro Jobs Near Me

Skills

  • Minimum 1 year of experience in customer service or a related field (preferred).
  • Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging conversations.
  • Strong problem-solving and analytical skills to identify and resolve client issues effectively.
  • Active listening skills and the ability to understand client needs and concerns accurately.
  • Proficiency in written and verbal communication, with a focus on clarity and conciseness.
  • Ability to work independently, manage multiple priorities, and meet deadlines effectively.
  • Computer literacy and basic troubleshooting skills.
  • Basic knowledge of IT terminology and concepts (a plus).
Important Links

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Date posted
December 16, 2023
Valid through
March 31, 2024
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Position: Wipro Recruitment 2024 - Jobs Near Me - Customer Care Associate Post

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