yes Bank Recruitment 2023

Yes Bank is seeking a customer-centric and results-driven Customer Officer to join our team and deliver exceptional customer service experiences. As a Customer Officer, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. You will also play a crucial role in identifying and implementing customer service improvements to enhance the overall customer experience.

yes Bank Careers

Responsibility

• Respond to customer inquiries promptly and professionally via phone, email, and chat
• Effectively resolve customer issues and concerns, ensuring their satisfaction
• Gather and analyze customer feedback to identify areas for improvement
• Implement customer service process improvements to enhance the overall customer experience
• Train and mentor new customer service representatives
• Contribute to the development and execution of customer service strategies