Zomato Recruitment 2023

Zomato, is a leading global food delivery and restaurant discovery platform, dedicated to providing exceptional dining experiences. We are expanding our customer service team and looking for energetic and customer-focused individuals to join us as Customer Service Executives.

Zomato Careers

Responsibilities:

Customer Support:
- Provide prompt and courteous customer support via phone, email, and chat.
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
Order Management:
- Assist customers in placing, modifying, and tracking their food orders.
- Coordinate with delivery partners and restaurants to ensure timely and accurate order delivery.
Problem Resolution:
- Investigate and resolve customer complaints or issues, escalating complex cases when necessary.
- Proactively identify patterns and recommend process improvements to enhance customer satisfaction.