Zomato Recruitment 2024

We are seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Representative at Zomato. As a crucial member of our customer support team, you will be responsible for delivering exceptional service to our users, ensuring their Zomato experience is seamless and enjoyable. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about providing top-notch customer service, we invite you to apply and become a key player in shaping the future of food delivery.

Zomato Careers

Responsibilities:

• Customer Assistance and Issue Resolution:
  • Respond promptly and professionally to customer inquiries, concerns, and feedback via various communication channels, including but not limited to chat, email, and phone.
  • Investigate and resolve customer issues, ensuring a high level of satisfaction and retention.
  • Collaborate with cross-functional teams to address complex customer problems and contribute to continuous process improvement.
• Order Management and Tracking:
  • Monitor and manage customer orders, ensuring accurate and timely delivery.
  • Track order statuses, address delivery discrepancies, and liaise with delivery partners to optimize the overall delivery process.
  • Provide real-time updates to customers on the status of their orders, demonstrating a proactive approach to customer engagement.
• Product Knowledge and Guidance:
  • Develop a deep understanding of Zomato's platform, features, and services to effectively assist customers.