Zomato Recruitment 2024

Zomato isn't just about delivering food; it's about delivering happiness. We believe in connecting people with their favorite flavors, igniting taste buds, and creating moments of joy around every meal. As a Customer Service Specialist at Zomato, you'll play a crucial role in this mission, ensuring our users have a seamless and delightful experience, from ordering their next delicious discovery to resolving any hiccups along the way.

Zomato Careers

Responsibilities:

• Be the first line of support for Zomato users, addressing inquiries and resolving issues related to orders, deliveries, app functionality, and restaurant information.
• Listen actively and empathize with customer concerns, providing prompt and accurate solutions with a friendly and helpful demeanor.
• Troubleshoot problems with orders and deliveries, liaising with restaurants and delivery partners to find swift resolutions.
• Maintain accurate records of customer interactions and escalate complex issues to the appropriate teams for further action.
• Stay up-to-date on Zomato features, policies, and restaurant offerings to confidently answer user queries.
• Contribute to a positive and collaborative work environment, supporting colleagues and sharing knowledge effectively.