Position title
Zomato Recruitment 2024 - Latest Job Notification - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD.11,400-USD.18,200 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

Zomato Recruitment 2024

As a Help Desk Agent at Zomato, you'll be the voice of support for both customers and delivery partners. You'll play a crucial role in resolving inquiries, addressing concerns, and ensuring a smooth and positive experience for everyone using our platform.




Zomato Careers

Responsibilities:

  • Customer Support: Handle incoming calls, emails, and chats from customers regarding orders, deliveries, app functionality, and other related issues.
  • Delivery Partner Support: Assist delivery partners with technical issues, app navigation, payment concerns, and other logistical challenges they encounter.
  • Problem-Solving: Actively listen to understand customer and delivery partner concerns, diagnose issues, and provide efficient solutions.
  • De-escalation: Maintain a calm and professional demeanor while handling escalated situations, effectively mediating and resolving conflicts.
  • Data Entry and Reporting: Maintain accurate records of inquiries and resolutions, contributing to reports that inform service improvements.
  • Policy and Procedure Adherence: Ensure all interactions comply with company policies and procedures.
  • Knowledge Base Management: Stay updated on relevant information and policies to provide accurate and consistent support.




Zomato Jobs Near Me

Skills

  • Excellent communication and interpersonal skills, both written and verbal.
  • Empathy and strong customer service orientation.
  • Active listening and problem-solving skills.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Technical proficiency in using computers and Zomato applications.
  • Calm and composed demeanor with excellent conflict resolution skills.
  • Strong attention to detail and accuracy.
Important Links

Find the Link in Apply Now Button



Date posted
December 22, 2023
Valid through
March 31, 2024
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Position: Zomato Recruitment 2024 - Latest Job Notification - Help Desk Post

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