Zomato Recruitment 2024

As a Help Desk Agent at Zomato, you'll be the voice of support for both customers and delivery partners. You'll play a crucial role in resolving inquiries, addressing concerns, and ensuring a smooth and positive experience for everyone using our platform.

Zomato Careers

Responsibilities:

• Customer Support: Handle incoming calls, emails, and chats from customers regarding orders, deliveries, app functionality, and other related issues.
• Delivery Partner Support: Assist delivery partners with technical issues, app navigation, payment concerns, and other logistical challenges they encounter.
• Problem-Solving: Actively listen to understand customer and delivery partner concerns, diagnose issues, and provide efficient solutions.
• De-escalation: Maintain a calm and professional demeanor while handling escalated situations, effectively mediating and resolving conflicts.
• Data Entry and Reporting: Maintain accurate records of inquiries and resolutions, contributing to reports that inform service improvements.
• Policy and Procedure Adherence: Ensure all interactions comply with company policies and procedures.
• Knowledge Base Management: Stay updated on relevant information and policies to provide accurate and consistent support.